Pardon our Dust!
Updated February 2024
Please note: whilst we’ve completed much of the move of operations we are still suffering from a few teething problems. We are endeavouring to push as much product as we can to customers (especially those of you still waiting on orders) and we apologise for this delay.
Delays are currently affecting:
- Eclipse Optical Refractometers
- OPTi Digital Refractometers
Orders of refractometer calibration should be shipping to our normal delivery schedule.
If you have any queries please don’t hesitate to get in touch.
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Original story:
Bellingham + Stanley, a Xylem brand, recently announced it was moving operations from its home of 60 years in Tunbridge Wells, UK to Xylem’s bespoke manufacturing facility in Wilheim, Germany. The move to a facility boasting the latest manufacturing and warehouse technologies intends to better serve customers in terms of product quality and customer service – as well as helping to satisfy Xylem’s long-term sustainability goals.
You might be thinking “great, but what does that mean for me as a Refractometer Shop customer?” and that’s fair. By using Refractometer Shop you will still be buying product from our UK centre of excellence as normal, with continued access to UK customer support. All items featured in our shop are generally stocked in the UK and shipped as we have always done.
Product from Refractometer Shop is provided by Bellingham + Stanley® (where refractometers and calibration materials are concerned) as well as other Xylem brands (ebro® for thermometers and WTW® for pH electrodes for example) and as such the move in manufacturing location could result in some supply chain delays on certain product between November and December 2023.
In anticipation of the move, we have made sure that our shelves are stocked so that there should be no problem in ordering OPTi Digital Handheld Refractometers, the amazing Abbe 5 or any of our calibration materials including Bellingham + Stanley’s highly recommended AG Fluids.
We hope that our transition doesn’t cause too many hiccups to our usual high standards and to thank you for reading our notice, we’d like to offer you a 5% discount on any order over £100 between now and the end of December 2023. Simply use the offer code at the checkout:
5OFFNOVDEC
Click here to see our tailored collections for Food & Beverage, Beer & Wine, Life Science, and more.
If you have any concerns about the ordering process or wish to discuss a new or ongoing order then please contact us today to speak to our Customer Care team.
5% off orders via the online store only. Applies to one-time purchases only (not subscriptions). Minimum purchase price of £100 applies. One discount per customer. This discount cannot be combined with other discounts. Offer ends 31st December 2023.