Update July 8th: We have now completed our upgrade, however, delivery of some goods (mainly instrumentation and some consumables of YSI) are still experiencing shipping delays. We apologise for this ongoing inconvenience as we work to resolve this matter.
Original Post June 26th: As part of our ongoing commitment to serving you better, RefractometerShop by Xylem will be upgrading our internal order processing and logistics systems from 29 June to 8 July 2026.
Our website will remain open during this period, and customers may continue to place orders as normal. However, while this upgrade is underway, there may be temporary delays in order acknowledgement and shipments.
If you require goods during this period, we kindly ask that you place your order by 15 June 2026 so we can process it in advance and plan shipments accordingly.
If you have any questions about this notice, an existing order, or a new order, please use this form to Contact Us.
Thank you for your understanding and continued support.